Terms

1. Eligibility and accounts

You must be at least 18 and legally able to enter this agreement. If you act for an organization, you must have authority to bind it.

Provide accurate account information, keep your login secure and contact support@zombielovestory.video if you suspect unauthorized use. Do not share, sell or transfer access to your account, or use another person's account without permission.

2. The video service

Zombie Love Story AI is an online digital video service. Its standard workflow uses two authorized adult photos, a cold-world scene and a happy memory to create a 12-second 720p film, or a longer 480p film for the same 10 credits. Generation is asynchronous; processing time and availability can vary.

Films are generated with Seedance 2.0 Fast, Seedance 2.0, or Seedance 2.5. A 12-second 720p or 480p film uses Seedance 2.0 Fast. A 12-second 1080p film uses Seedance 2.0. A 24-second 480p film uses Seedance 2.5. Sampled frames are checked before delivery. Naming the model describes the service and does not imply its maker's endorsement of Zombie Love Story AI.

Available formats, templates and the credit cost for your request are shown before submission. A sample is an illustration of the format and motion, not a promise of an identical result.

3. Photos and other inputs

Upload only your own adult portraits or material for which you have the depicted adults' explicit permission and all necessary rights. This includes copyright, likeness, privacy and any rights needed to process and transform the material. Do not upload minors' photos, identity documents or material obtained through harassment or deception.

You retain any rights you have in your inputs. You grant us and the service providers we use a limited, non-exclusive permission to process, transmit, generate from, moderate, store and deliver those inputs as needed to provide the requested service, handle reports and meet applicable obligations. Retention is described in the privacy policy.

Permission to upload a photo does not override the prohibited-content rules or restrictions imposed by a service provider.

4. AI results and rights

AI outputs may contain visual errors, unexpected movement or imperfect likenesses and may resemble other outputs. Review each result before using it. Do not present a generated performance as evidence of a real event, endorsement or statement; disclose its synthetic nature when sharing it.

You may download and share approved results for lawful purposes consistent with the rights in your inputs, these Terms and applicable provider conditions. We do not promise that an AI output has exclusive copyright protection or clears every third party's rights. Access to a result does not transfer ownership of the website, software, source templates or standalone soundtrack.

5. Pricing and payments

Credit packs are one-time purchases and do not expire. Prepaid plans are also one payment: their credits last 30 or 365 days and do not renew:

• 10 video credits: 10 video credits — USD 6.99.
• 45 video credits: 45 video credits — USD 29.00.
• 155 video credits: 155 video credits — USD 99.00.
• 312 video credits: 312 video credits — USD 199.00.
• Plus: 42 video credits — USD 29.00.
• Plus yearly: 504 video credits — USD 336.00.
• Studio: 148 video credits — USD 99.00.
• Studio yearly: 1776 video credits — USD 1,176.00.

The pricing page and checkout show the offer for a new purchase. Check the currency, credits and final amount, including any applicable taxes, before authorizing payment. New prices apply to new purchases, not completed orders.

Waffo Pancake processes payments when offered at checkout. Payment details are handled by the payment provider; we retain order and credit records rather than full card details. Credits are issued after payment is verified, which may take longer than the browser redirect.

6. Credits and job settlement

A 12-second 720p film and a 24-second 480p film each use 10 credits. A 12-second 1080p film uses 26 credits. You review the quote before submitting. Credits are service units, not money, an investment or a transferable cash balance.

Submitting a job spends its quoted credits when the shot is accepted. A confirmed provider failure, or a film that does not pass the content check, returns those credits. A job that is still rendering keeps them.

Credit packs have no scheduled expiry. Prepaid plan credits last for the 30 or 365 days shown before purchase and do not renew. Payment refunds or confirmed reversals can remove the corresponding credits as explained below. Any future offer with a different validity period must disclose that period before purchase.

A request already submitted to an external generation provider may not be cancellable. Closing the browser or deleting a local photo preview does not cancel such a request.

7. Delivery and storage

Approved videos are delivered through your authenticated account. They are scheduled for deletion 7 days after becoming ready, so download and keep your own copy within that window. A downloaded copy cannot be withdrawn from a recipient's device.

Uploaded reference photos are deleted when the film becomes ready or the job fails. While a job is rendering, those photos may be available at an unguessable address on this website so the video provider can download them. Provider-side retention follows the providers' own rules. See the privacy policy for details.

8. Refunds and billing disputes

A released video-credit hold is a return of service credits, not a payment-card refund. For a payment refund, contact support@zombielovestory.video with your order number, account email and reason. Do not send card numbers, passwords or identity documents.

A full refund is available if you request it within seven days of successful payment and every credit granted by that purchase is completely unused. Confirmed duplicate charges are also refundable. Credits already consumed are generally not refundable; statutory refund and cancellation rights remain available. See the refund policy.

The seven-day period starts at the successful payment time in our verified payment record, not order creation or a checkout redirect. Eligibility depends on that purchase and its credit usage history, not the current wallet balance alone. A pending generation hold must be resolved before its usage can be determined. A request received within seven days remains timely while we investigate a pending job.

We verify transaction and job records, explain the decision and give the next steps. A request does not confirm that a refund has been processed. Payment processing and bank posting times depend on Waffo Pancake and your bank.

After a verified refund, its corresponding credits are removed. A partial refund removes a proportional number rounded up to a whole credit. Credits already spent or held can leave an account adjustment; later credits first cover that adjustment. Contact support about a disputed or incorrect adjustment. Nothing here removes a statutory refund, cancellation or dispute right.

9. Prohibited content

These rules apply to uploaded photos, generation requests, generated videos and use of results. The following six categories are prohibited:

1. Pornography / NSFW: pornography, explicit sexual content, nudification, sexual exploitation or sexualized use of a person's likeness.
2. Violence / gore: graphic injury, torture, gore, threats or content promoting terrorism, extremist violence or serious physical harm.
3. Hate speech: attacks, dehumanization or incitement against people based on protected characteristics, or promotion of hateful or extremist organizations.
4. Child-unsafe content / CSAM: any sexual, exploitative or abusive depiction of a minor, including synthetic depictions. Only adult reference photos are permitted.
5. Deepfakes / impersonation: unauthorized or deceptive use of a real person's identity, including unauthorized face swaps, fake endorsements, or fabricated statements and actions presented as real. Nudification, sexual exploitation and real-person intimate-scene compositing are prohibited even with consent. Do not misrepresent an AI performance as something the depicted person actually did.
6. Copyright / trademark infringement: using photos, music, video, characters, brands or other protected material without the rights required for your request, or creating misleading brand affiliation or endorsement.

10. Prohibited conduct

Do not use the service for fraud, harassment, non-consensual imagery, unlawful surveillance, infringement, or other unlawful activity. Do not bypass moderation, authentication or usage limits; exploit payment or credit errors; scrape private files; interfere with other users; or submit malicious files or automated abusive requests.

Do not imply that the operator or an AI provider has verified, endorsed or guaranteed your output or its factual accuracy.

11. Moderation and its limits

The product uses preset instructions rather than an unrestricted user-written prompt. Generation is subject to the model's processing restrictions. Before delivery, sampled frames are examined sampled frames of the generated video for NSFW and related safety signals. Flagged, incomplete or uncertain assessments prevent delivery and can require operational review.

Sampled-frame screening can miss content and produce false positives. It does not inspect every frame or reliably determine every copyright, identity, hate-speech or other policy issue. Passing an automated check is not permission to violate these Terms. Reports and uncertain jobs are reviewed using available content, job and moderation records; we may request further information.

12. Enforcement

Depending on the issue, we may withhold delivery, revoke access to affected videos, remove violating stored content, or pause new generation while investigating abuse, safety risks or legal requirements. A pause does not guarantee cancellation of a job already accepted by a provider.

Credit holds, settlement and payment adjustments continue to follow the verified job outcome and refund rules above. A content complaint alone does not automatically clear a paid balance. We may preserve relevant records or respond to lawful requests as described in the privacy policy.

13. Reports and appeals

Report suspected violations, infringement or impersonation to support@zombielovestory.video. Include the video URL or job ID if available, the reason for the report and how to contact you. Provide only material you are entitled to share; do not email illegal imagery, credentials or full payment details.

We assess the report, review available records, seek clarification where needed and take appropriate action. Reporter information is used to investigate and respond, and may be disclosed only as needed for that purpose or a legal obligation. If you believe a moderation or access decision is wrong, contact the same address with the job ID and your explanation to request reconsideration.

We prioritize reports involving child safety, non-consensual intimate content or imminent physical harm. For suspected child abuse, provide only the location and a non-graphic description; do not send the material. A report or appeal does not automatically unlock a video, create another generation or change a credit hold. We explain the decision through the support channel unless doing so would compromise safety, an investigation or a legal obligation.

14. Privacy and providers

The privacy policy explains account data, uploads, temporary moderation links, retention, analytics and privacy requests. Films are generated with Seedance 2.0 Fast, Seedance 2.0, or Seedance 2.5, and sampled frames are checked before delivery. Cloudflare hosts the application and stored files, and Waffo Pancake handles payment information. Their own terms and retention practices also apply.

To request account closure or deletion, contact support@zombielovestory.video. We review which records can be deleted and which must be retained for accounting, disputes, security or applicable law. Account closure does not itself confirm cancellation of a provider job or a payment refund.

15. Availability and service changes

Maintenance, provider outages, safety reviews and capacity limits can affect availability or processing times. We may change or withdraw an offer for future requests. Such changes do not retroactively change a completed order or remove mandatory rights relating to an existing payment.

When these Terms materially change, we will identify the updated version and provide notice on the service as appropriate. Review the version applying when you submit a request or place an order. Changes apply prospectively unless a legal obligation requires otherwise.

These Terms apply while you use the service. You may stop using it at any time and request account closure through support. If we discontinue prepaid service for a reason unrelated to your breach, we will assess a refund for unused purchased credits, subject to applicable law. Closure or discontinuation does not erase verified payments, refunds, investigations or obligations that must survive closure. You can still contact support about your records, a refund or an appeal.

16. Liability and consumer rights

To the extent permitted by applicable law, the service and AI results are provided as available, without a guarantee of uninterrupted operation, exact likeness, a particular artistic outcome, exclusivity or suitability for a particular purpose. You remain responsible for reviewing a result and ensuring your use is lawful.

Where the law permits, we are not liable for indirect or consequential losses, such as lost profits or opportunities arising from your use or publication of an output. Our aggregate liability for claims relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Provider outages or a blocked result do not remove the refund and credit-hold release rights described in these Terms.

Any exclusion or limitation applies only where lawful. These Terms do not exclude liability for fraud or intentional misconduct, liability that cannot lawfully be limited, or mandatory consumer protections and remedies. No term requires you to waive a non-waivable right.

17. Disputes and contact

Contact support@zombielovestory.video first about an account, billing, content or service dispute so we can investigate. The governing law and competent courts are determined by applicable law; nothing here prevents you from using mandatory protections or courts available to you as a consumer.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Questions about these Terms, refunds, privacy, reports and appeals can all be sent to support@zombielovestory.video.